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How can i change email address ?

Hi Team,

I needs to change my email elby.sam@octane.in address to elby.sam@vfirst.com. But I got mail as follows 

"Your email change request could not be processed because elby.sam@vfirst.com is already associated with another Atlassian account."

actually there was an account elby.sam@vfirst.com but i deleted four days before this account. So Please help me regarding this 

Thanks 

Elby Sam

3 answers

@elby.sam

Can you share how you solved the issue you had? Can you paste here ticket id if you created such back then?

I have absolutely the same issue with my account :).

Hi Elby, 

 

Why didn't you use the previous account only instead of deleting or changing email?

 

Did you try to reactivate or make new account with previous email? 

 

Thanks

Amit K

Hi Amit, 

My company changed my email address(elby.sam@octane.in) so I needs to track existing records and tickets in JIRA with existing email address same in Bit-bucket also. Actually I mistakenly create account with new email id (elby.sam@vfirst.com). I noticed that new email id is treated as new account and its very difficult to track old reports.

So I delete new account created and trying to link with existing account. 

Thanks

Hi John, 

I already tried this and got mail with "Your email change request could not be processed because elby.sam@vfirst.com is already associated with another Atlassian account."

Thanks

John M Funk Community Leader Dec 02, 2020

I would go ahead and submit a Support Ticket with Atlassian: 

https://support.atlassian.com/contact/#/

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