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How can i change email address ?

Hi Team,

I needs to change my email address to But I got mail as follows 

"Your email change request could not be processed because is already associated with another Atlassian account."

actually there was an account but i deleted four days before this account. So Please help me regarding this 


Elby Sam

3 answers


Can you share how you solved the issue you had? Can you paste here ticket id if you created such back then?

I have absolutely the same issue with my account :).

Hi Elby, 


Why didn't you use the previous account only instead of deleting or changing email?


Did you try to reactivate or make new account with previous email? 



Amit K

Hi Amit, 

My company changed my email address( so I needs to track existing records and tickets in JIRA with existing email address same in Bit-bucket also. Actually I mistakenly create account with new email id ( I noticed that new email id is treated as new account and its very difficult to track old reports.

So I delete new account created and trying to link with existing account. 


Hi John, 

I already tried this and got mail with "Your email change request could not be processed because is already associated with another Atlassian account."


John M Funk Community Leader Dec 02, 2020

I would go ahead and submit a Support Ticket with Atlassian:

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