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Hi Team,
I needs to change my email elby.sam@octane.in address to elby.sam@vfirst.com. But I got mail as follows
"Your email change request could not be processed because elby.sam@vfirst.com is already associated with another Atlassian account."
actually there was an account elby.sam@vfirst.com but i deleted four days before this account. So Please help me regarding this
Thanks
Elby Sam
Hi Elby,
Hi John,
I already tried this and got mail with "Your email change request could not be processed because elby.sam@vfirst.com is already associated with another Atlassian account."
Thanks
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I would go ahead and submit a Support Ticket with Atlassian:
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Hi Elby,
Why didn't you use the previous account only instead of deleting or changing email?
Did you try to reactivate or make new account with previous email?
Thanks
Amit K
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Hi Amit,
My company changed my email address(elby.sam@octane.in) so I needs to track existing records and tickets in JIRA with existing email address same in Bit-bucket also. Actually I mistakenly create account with new email id (elby.sam@vfirst.com). I noticed that new email id is treated as new account and its very difficult to track old reports.
So I delete new account created and trying to link with existing account.
Thanks
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