How can i add values (text from a cf or other values) as comment to a linked issue?

Question

Hello everyone,

I have issues with 1..n sub-tasks, and on these sub-tasks, risks need to be assessed (simple TEXT/custom field). Once the sub-task undergoes a certain status change, the risk assessment should appear as a comment in the linked issue.

If possible as follow:
"Summary of the Sub-Task"
+ "Assignee of the Sub-Task"
+ "TEXT of the Risk Custom Field of the Sub-Task").

What should the automation for this look like? I have created allready several automations, but never with linked issues... i have no idea...

Thank you for your help...

Best Regards

Matthias

Jack Brickey · Answer

@Bill Sheboy , yes indeed! I completely forgot this. :-(

Good idea to get clarification here. My understanding/Assumption was that Matthias wanted to pull data from a linked issue into the parent.

Bill Sheboy · Answer

Hi, @Jack Brickey   -- Variables created inside a branch which could-contain-more-than-one-issue are not available outside of the branch.  This is due to the parallel processing of the branched-to items.  The variables go out of scope and vanish after the branch...and there is no guarantee when the branch will finish, up to the last step of the rule anyway.

Hi @Matthias Lochmann

Would you please clarify a bit...

You originally noted subtasks and then show linked issues.  Which are you trying to manage?

And in which issue do you want the comment to be added?  For example, in the parent issue (for subtasks), or ??? for linked issues?

Kind regards,
Bill

Jack Brickey · Answer

Ok so to get the dat from the linked issue I would try using variables. Under your branch create three variables: linkedAssignee, linkedSummary, linkedRisk. Then use these variables in your comment for the trigger issue outside of the branch. Something like this...

variables:

* linkedAssignee - {{issue.assignee}}
* linkedSummary - {{issue.summary}
* linkedRisk - {{issue.Risk Assessment}}

then your comment would be...

during the audit {{linkedSummary}} by the auditor {{linkedAssignee}}, the risk assessment was as follows: {{linkedRisk}}

I am not where I can test out the automation so some trial and error is required here.