I don't quite understand your question, but to access the jira software, first check the official page
Regards
Hi Dhara,
you mentioned mail - yes, this is one option. When setup properly you can open an issue via mail, for example:
https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/
The most standard way surely is to login via browser:
https://confluence.atlassian.com/cloud/log-in-to-your-account-976161171.html
A more advanced way to access Jira is via REST API. Think of scenarios where a user wants to gather data by a script or an external App/tool/software:
https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/
Cheers,
Daniel
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