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How can I stop cancellation request?

devangpadhiyar
devangpadhiyar Sep 02, 2020

Hello, how can I stop the cancellation request as I tried to delete or change the domain? But it show something as in attached screenshotBilling-–-Manage-subscriptions.png

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Angélica Luz
Angélica Luz Atlassian Team Sep 02, 2020

Hello @devangpadhiyar,

Welcome to Atlassian Community!

Testing using a Free site, I went to my.atlassian.com and clicked to cancel the subscription as well, but there is no button to reactivate the site, but I found a workaround that does the trick.

On the Manage Subscriptions page (the one from the screenshot) click on Change and select the Standard Plan. Once it updates, it will show that you need to add a credit card, but don't worry about it. Click on Change and select the Free plan again. 

I recorded a gif showing the steps: https://share.getcloudapp.com/04uqv6oG

The message "Cancellation pending" will not appear anymore and if you go to my.atlassian.com it will show that your site is active.

Please, give it a try and let us know how it goes.

Regards,
Angélica

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Dave Liao
Dave Liao Community Leader Dec 10, 2022

I can confirm that this workaround still works as of December 2022. 🙃

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