I have a Jira ticket with a bunch of linked Service Desk tickets. I would like to send the same message to all of these linked Service Desk customers.
Is there any way to get this done through Automation or any other trick?
I was trying to run a query that would return all the linked tickets, but I'm struggling to find JQL that will do that.
Any information on this would be greatly appreciated. Thanks!
EDIT: It looks like this might do the trick: issue in linkedIssues(pfw-1040)
This worked to query the tickets: issue in linkedIssues(pfw-1040)
Then I did a bulk update to add the reply to customer comment.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.