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How can I prevent the reporter from being assigned as "Anonymous"

Adam LaCoste
Adam LaCoste May 02, 2023

How can I prevent the reporter from being assigned as "Anonymous"?  

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Dam
Dam
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May 02, 2023

Hi, 

By default in Jira, the reporter is a list of users that have a licence to access the product (logged users) and also the proper permission on projects to be able to create issues... 

I would like to have a bit more context on your problem here please :

  • how issues are created? directly in jira UI ? using outside form and/or apis? 
  • check your permissions on impacted project for anonymous access: Anonymous access to create issues in a project
  • check your workflow on impacted project: maybe there is a post function on create transition that edits the reporter field... 

I hope this helps a bit, let me know ;) 

Dam.

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Adam LaCoste
Adam LaCoste May 02, 2023

Hi @Dam , Issues are created directly from the UI.  I see nothing associated with an option to toggle Anonymous reporter in the permissions.  There are no workflows postscripts that point to an Anonymous reporter.

I believe the current issue is coming from the Scheduler plugin but I would like to prevent any user (plugins included) from opting to "Anonymous".

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Dam
Dam
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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May 02, 2023

@Adam LaCoste what is the app that you are using exactly please? do you have a link to the app on marketplace please ? 

Maybe there is some online doc about the app configuration and you can find some infos there ;) 

Dam.

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Adam LaCoste
Adam LaCoste May 02, 2023

Hi @Dam - "The Scheduler" is the name of the app.  That said, I am interested in finding a solution on a higher level because Users can also opt to select "Anonymous" as a Reporter.  I feel if I can put preventative measure for all then that would also solve "The Scheduler" issue.

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