Get Slack notifications based on time in status

Sarah Green March 6, 2024

Is there any way to set up notifications (or even reminders) in Slack based on the time a ticket has been in a certain status?

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Trudy Claspill
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March 6, 2024

Hello @Sarah Green 

You can use a query like this to gather the issues that are currently in the specified status ("In Progress") and have not had a status change in the past 10 days.

status="In Progress" and not status changed after -10d

Are you familiar with Automation Rules?

You could use the JQL above in an Automation Rule in a Scheduled trigger to get the issues, and add to the Rule a Send Slack Message action to send a message to Slack for each issue found.


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