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Freshdesk Jira plus app formatting problem



I'm currently using Freshdesk with the "Atlassian Jira plus" app installed so we can create Jira issues from Freshdesk tickets.

The biggest problem with this app is that the text formatting from Freshdesk is completely gone once it reaches Jira. The text is nicely split in paragraphs in Freshdesk but in Jira it ends up as a block of text.

The Freshdesk support says the problem is from Jira, in how it handles the html coming from them.


Anyone else encountered this problem and know any solutions?



1 answer

0 votes
Brant Schroeder Community Leader May 19, 2021

@Florin Florea Welcome to the Atlassian community.  Freshdesk I assume is using Jira's API to push the information over.  The API only supports Jira's markup and HTML would be ignored.  I am not aware of any solution other than parsing it before sending it over and the Freshdesk dev team would need to do that.

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