Fields are not showing up on create issue screen?

Colleen August 5, 2021

Greetings, for some reason, when users try to create issues for a project, the fields "assignee" and "reporter" don't show up unless you go to configure fields at the top right and check the boxes to make them appear. This is a big problem. Those fields should automatically display without having to select them. 

Also, when I choose "Where is my field?", there are check marks by Field configuration, field screen, and assign issues permission, suggesting that the field has been configured properly with no errors. Can someone explain how to fix this? 

1 answer

1 accepted

0 votes
Answer accepted
Carlos Garcia Navarro
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 5, 2021

Hi Colleen,

If you go to the project settings-> screens, and then select the screen for the 'create' action, do you see the fields reporter and assignee? E.g.

 Screen Shot 2021-08-05 at 8.09.02 AM.png

 

And then when I create a ticket in this project I can see:

Screen Shot 2021-08-05 at 8.09.20 AM.png

Colleen August 5, 2021

Hi Carlos, yes I have that configured...Configure Screen.PNGCreate Issue.PNG

Assignee and Reporter are there but they don't show up anywhere on the screen...?

Carlos Garcia Navarro
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 5, 2021

And if you add the fields to the screen, create the ticket, and try to create a new ticket, they don't show by default in the screen the second time?

Like Colleen likes this
Colleen August 26, 2021

Thanks, yes this worked. 

Wafa Hasnaghina Ulfah March 20, 2024

Hi, I have the same issues, I also tried your suggestion, but it didn't work. How did I do wrong? Everything is okay with other Create Issue Screen but only for this one

image.png

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events