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Error while saving Edited

Hello, from jira cloud I would like to make a backup except that there is an error.

Do you have an idea of ​​the problem ?

Capture.PNG

1 answer

0 votes
Dirk Ronsmans Community Leader May 18, 2021

Can't see any open incidents for it at https://status.atlassian.com and just tried on my instance without an error.

I'd suggest doing like the page says and contact support :)

https://support.atlassian.com/contact

Yes but since it is a free account for testing support is not allowed.

Dirk Ronsmans Community Leader May 18, 2021

Let's see if we can escalate this then. Might take a moment but we'll see if we can get someone to look here. ;-)

Hello @cashmag

Glad to see you're testing out our cloud products. I would be interested to understand a few items before investigating further;

  1. Is this your first export/backup attempt today?
    1. If it's not (multiple attempts), you might run into an issue attempting multiple exports/backups in a single day. We suggest exporting/backing up once a day.
  2. Are you attempting to export a Next-gen project?
    1. If this is the case, please review Export Issues | A note about next-gen projects and server backups 

Regards,
Stephen Sifers

I never made a backup. so this is my first backup. I will do a test tomorrow

Hello, I confirm to you today, the backup does not work although it is the 1st of the day.

Hello @cashmag

Chances are this issue is due to a stale state within your site possibly caused by the recent deletion of a JSD project.

I'm going to create a support request on your behalf to have this further investigated and resolved. You should have an email shortly with details about the support request.

Regards,
Stephen Sifers

Like Dirk Ronsmans likes this

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