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Error while saving

unknown

Hello, from jira cloud I would like to make a backup except that there is an error.

Do you have an idea of the problem ?

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Dirk Ronsmans

Can't see any open incidents for it at https://status.atlassian.com and just tried on my instance without an error.

I'd suggest doing like the page says and contact support

https://support.atlassian.com/contact

unknown

Yes but since it is a free account for testing support is not allowed.

Dirk Ronsmans

Let's see if we can escalate this then. Might take a moment but we'll see if we can get someone to look here. ;-)

Stephen Sifers

Hello @[deleted]

Glad to see you're testing out our cloud products. I would be interested to understand a few items before investigating further;

Is this your first export/backup attempt today?
1. If it's not (multiple attempts), you might run into an issue attempting multiple exports/backups in a single day. We suggest exporting/backing up once a day.
Are you attempting to export a Next-gen project?
1. If this is the case, please review Export Issues | A note about next-gen projects and server backups

Regards,
Stephen Sifers

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