Error occurs when the scheduler in Google Sheets is run.

Bayu Satria G
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 6, 2024

When I use the scheduled task in Google Sheets to download data from Jira, I get an error. But when I do it manually, everything works fine. Any idea why? 
Error message: Last import failed with error: Hmmm ... looks like we stumbled a bit, please try again or contact Atlassian support if the issue persists. (§EN-511).

Screenshot 2024-03-07 at 09.10.11.png

1 answer

0 votes
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 8, 2024

Hi @Bayu Satria G ,

Atlassian transitioned Jira Cloud for Sheets to maintenance mode, with enhancements discontinued, in summer of 2022 (background here). This has resulted in many user-reported issues and increased system unreliability. The user community is full of post by users that lose connectivity, see frequent errors (503 and others), experience various data issues (duplication, missing data, etc.) If reliable exports are important to your business, we recommend to try our Google Sheet Integration add-on. It works fundamentally different by exporting directly out of Jira via API calls. It is much more reliable and used by the largest organizations. Exports can be one-time, scheduled, or real-time You can also export much richer data to create more sophisticated reports (Assets, Changelogs, Projects, Sprints, Users, etc.). Everything directly controlled within Jira. Give it a try. 

Kind regards,

The Mobility Team

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events