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3 answers

Hi @Nagamani

Please check if you are logged in to Jira. Please also try to retry this operation in an Incognito Window and let me know about the results.

HI @Anna-SoftwarePlant  

TScreen Shot 2021-02-25 at 09.29.58.pngScreen Shot 2021-02-25 at 09.26.45.pnghank you for your prompt response I tried in both Chrome andSafari browser still no luck.

pls find the attachments for the same

Hi @Nagamani 

I am really sorry to hear that.

I think that in this case, the best option is to investigate your case individually.
Please, raise a ticket via our Service Desk. This will allow our product specialists and developers to investigate your instance and plugins on time. 

Hi @Anna-SoftwarePlant  well noted 

I will do that 

thank you for your support 


We are waiting for a message from you. Please remember to share with us your base URL so our Dev Team can immediately review your logs and quickly diagnose a problem.

Hi @Nagamani

Unfortunately, I don't have access to your Boards. Please be cautious about posting links in the forum due to your data security. 

As I mentioned in my previous message, our Dev Team needs to investigate your case individually. Please, raise a ticket via our Service Desk.

To speed up the process, please remember to share your base URL and preferably a har file. Instructions for downloading you will find here.

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