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Nagamani February 23, 2021

Error loading Big Picture

Screen Shot 2021-02-24 at 10.57.33.png

 

3 answers

0 votes
Anna-BigPicture
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 25, 2021

@Nagamani 

We are waiting for a message from you. Please remember to share with us your base URL so our Dev Team can immediately review your logs and quickly diagnose a problem.

Nagamani February 25, 2021
Anna-BigPicture
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 26, 2021

Hi @Nagamani

Unfortunately, I don't have access to your Boards. Please be cautious about posting links in the forum due to your data security. 

As I mentioned in my previous message, our Dev Team needs to investigate your case individually. Please, raise a ticket via our Service Desk.

To speed up the process, please remember to share your base URL and preferably a har file. Instructions for downloading you will find here.

0 votes
Anna-BigPicture
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 25, 2021

Hi @Nagamani 

I am really sorry to hear that.

I think that in this case, the best option is to investigate your case individually.
Please, raise a ticket via our Service Desk. This will allow our product specialists and developers to investigate your instance and plugins on time. 

Nagamani February 25, 2021

Hi @Anna-BigPicture  well noted 

I will do that 

thank you for your support 

0 votes
Anna-BigPicture
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 24, 2021

Hi @Nagamani

Please check if you are logged in to Jira. Please also try to retry this operation in an Incognito Window and let me know about the results.

Nagamani February 24, 2021

HI @Anna-BigPicture  

TScreen Shot 2021-02-25 at 09.29.58.pngScreen Shot 2021-02-25 at 09.26.45.pnghank you for your prompt response I tried in both Chrome andSafari browser still no luck.

pls find the attachments for the same

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