Email notifications not working for a user; but the same Automation Rule is working for two others

Question

I have 3 users that have the exact same rule in Notifications to Add them as a watcher when an issue is created.

All 3 are being added as watchers. 2 are getting email notifications, but one is not.

It looks like that user's settings to receive notifications is correct.

Any ideas???

Thanks

Dwight

Bill Sheboy · Answer

Hi @[deleted]

You note an automation rule is behaving/creating different outcomes for different people.  Please consider posting an image of your rule and an example entry from the audit log when this symptom occurs.  That may provide more context for the community to offer ideas.  Thanks!

Best regards,

Bill

Trudy P Claspill · Answer

Refer to

https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

unknown · Answer

Thank u for your response; where do I find the Notification Helper?

can't seem to see it

T