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Email address update failure

Tina Kochar
Tina Kochar April 28, 2021

One of my team members is trying to update her email address and she keeps receiving an error saying "we couldn't save your email change. please try again." 

 

Her login is not working at all (the old email address or the attempted updated one).

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Thomas Deiler
Thomas Deiler
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April 28, 2021

Dear @Tina Kochar ,

eventually the account is managed. In this case you have to ask your companies admins to assist. Follow this article for more details.

So long

Thomas

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Thomas Deiler
Thomas Deiler
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 10, 2021

Dear @Tina Kochar ,

was my answer useful? Then I would be happy when you click on the "green accept answer" button.

So long
Thomas

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