Email Handler Not Authenticated

[Gwyn Jamieson-Keenum]

For about 6 months, I have not been able to connect my previously working emails. I assumed it was due to bugs I found at the time. Now, I can't find the Jira defects and the mail is still now working. 

I've used both gmail and outlook, existing and new accounts. 
Multiple oauths have been attempted 
Worked with our IT Director with no avail 

I need a way to automate emails based on comments again. Anything would be helpful, even a marketplace suggestion. 

Thank you. 

[Trudy Claspill]

Hello @Gwyn Jamieson-Keenum 

What are the symptoms that indicate it is not working?

What have you explored as possible causes?

What have you tried to fix the problem?

Have you contacted Atlassian Support for assistance?