Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Day based warning emails

Hi Team,

I would like to have a automation that sends out a email every  3 days for particular status called Waiting for support. I found  that option in Automation called scheduled. But we need to send Warning mails at status from moved date to 3 days for each ticket.

Is there a way by using Automation rule? Please let us know.



2 answers

1 accepted

2 votes
Answer accepted

You can either use the JQL to filter on tickets you are interested in (e.g some like status is "waiting for support" and updateddate <= -d) or you can add a condition to your automation rule that checks the date.

Hi Aiden,

Thanks for the prompt response.

Can you please guide me how to add conditions to check the date?

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

130 views 2 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you