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Custom field (based on label) has double descriptions

Hi,

I have created a custom field called "Customer" and am using this across several projects in my jira cloud instance. It is a label type field, so if someone has written a new Customer name it can be reused across the projects.

When I created the field I also added a description: "Begin typing to find and create Customer or press down to select a suggestion." quite similar to the ordinary "label" description: "Begin typing to find and create labels or press down to select a suggested label."

The problem I have now is that since some time back I have double descriptions all of a sudden! It was not like this in the beginning when I configured the screens in the first place a year back. I can't tell when it started to show up, and I have tried to hunt all field configurations down to find where the "original" text appears, but I can't find it!!

This is annoying and looks bad, see picture:
Screenshot 2021-04-23 195631.png

This field is heavily used, so I can't re-create it without loosing important data.
How do I get rid of the first sentence? Where can I look more?

I tried also to empty the description in the field configurations used to only have the "label" description showing to not have a double line, but when I empty the description field (like deleting or have just a space as description) the text "Begin typing to find and create Customer or press down to select a suggestion." keeps popping up AGAIN!

Please help.

1 answer

1 accepted

1 vote
Answer accepted
John Funk Community Leader Apr 23, 2021

Hi Madelen,

Take a look at the field configuration for that project and see what the value is in the description for the field. 

It is only "Begin typing to find and create Customer or press down to select a suggestion."

John Funk Community Leader Apr 23, 2021

Well, one option is to remove that one. 

I tried with that; I cannot leave it empty. If I update the description in the project specific field configuration with no text (either just remove the text completely so description is empty or add a single whitespace), the 

"Begin typing to find and create Customer or press down to select a suggestion."

is appearing again in the description field.

John Funk Community Leader Apr 28, 2021

It's probably time to go ahead and create a support ticket with Atlassian:

https://support.atlassian.com/contact/#/

Like Madelen Smedenteg likes this

Yes, I will create a support ticket. I have checked the configurations now several times, but that extra line cannot be found anywhere so that would be my only option. Thanks a lot for answering my issue! 

Like John Funk likes this

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