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Create issues and comments from Gmail

Hi everyone,

we need create a ticket when we receive email in specific gmail account, is gmail 2FA supported in jira?

I read this article but I can't find the solution

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

1 answer

Hi @Rzuniga ,

you could put in place this desiderata through an incoming mail handler. Please take a look to this article https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

and this thread https://community.atlassian.com/t5/Jira-questions/JIRA-Gmail-Incoming-Mail-Server-not-creating-Issues-not/qaq-p/1235084

If you have specific troubles please let us know so that we can support you on that.

Hope this helps,

Fabio

Thanks for you answer, i read this thread but Google no longer supports the use of third-party apps. https://community.atlassian.com/t5/Jira-questions/JIRA-Gmail-Incoming-Mail-Server-not-creating-Issues-not/qaq-p/1235084

I try with this configuration, protocol: IMAP, host name: Imap.gmail.com and port number: on blank for a default value. (POP: 110; SECURE_POP: 995; IMAP: 143; SECURE_IMAP: 993).

test.png

This configuration return this message.

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