Create automation for the RAG status to a task to alert us when tasks are behind schedule

Ehren Bond
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March 7, 2024

Hi there Atlassian community

I would like to create an automation for applying the RAG status to a task automatically to provide an alert when tasks are behind in schedule. 

We currently have the RAG (Red, Amber, Green) status setup in our JIRA board and this is manually updated based on the due date of the task, however, I have been unable to work out how to set this up as an automation.

Can anyone provide any guidance on this?

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Bill Sheboy
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March 7, 2024

Hi @Ehren Bond -- Welcome to the Atlassian Community!

I am guessing you want to set this indicator field based upon some difference between the Due Date field and the current date / time.

 

What have you tried thus far to solve this?  

If you have started a rule, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

 

If you have not started a rule, you could use a scheduled trigger, with JQL to find the issues to update.  Then use date / time difference between the field and {{now}}, using if / else conditions to decide the value of your indicator.

To get you started on creating your rule, please refer to these documentation and example sources:

Kind regards,
Bill

Ehren Bond
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March 7, 2024

Hi Bill

Thanks for getting back to me and for the information. I havent set up an automation yet, rather, looking at setting one up. Ill take a look at the links you have shared with me and see how I go. If I still have issues or am unable to do the automation, will follow up here.

Thanks again for your assistance.

Best regards

Ehren

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