Create JIRA Ticket through Mail Forwarding in specific project from client without Jira via email

sistemas March 14, 2024

 

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Could someone help me configure the Email header to create a ticket in Jira software through a client who does not have a Jira license?

 

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Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 14, 2024

Hello, Good day. You can set the default reporter on the mail handler (this user needs to have a valid license and create issue permission on the project). When a user who doesn't have a valid license sends email, Jira will create an issue with the default reporter account. https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

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