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Copy text formatting from a custom field and posting it in the comments section of the ticket

David Calabrese
David Calabrese Sep 29, 2023

Hi. We currently have an automation in place that whenever a specific custom field is updated, the input of that field will be posted in the comments section of the ticket to keep track of the historical updates. 

We're noticing that the formatting (bullets, Jira links etc.) will not translate over to the comment section when the automation is ran. However, you can easily edit the comment and add the bullet and links. The automation is currently using a {{customfield_10491.text}} smart value to pull the text from the custom field. 

Is there a way to write this smart value to where the exact text (including bullets, Jira links, etc.) will also translate over into the comments section? 

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Ralf Fehling
Ralf Fehling
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Sep 29, 2023

Hi David, 

Why do you use the "Text" function? If it is not sufficient to name the field ({{issue. Field Name}})? 

Greetings Ralf 

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