Copy over Attachments Automation

Faith Barnett April 6, 2023

I have set up an automation to create a task and also copy over certain fields from the trigger. 
Within "choose fields to be set", I have taken attachments and set them to copy from the trigger. 

I got an error when the automation ran to say: 

Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored 

I can't see anywhere in Issue Layout or Custom Field configuration that Attachments exist. 

I am not sure how to fix this error. 

1 answer

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Bill Sheboy
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April 6, 2023

Hi @Faith Barnett 

Would you please post images of your complete rule and the audit log details showing this error?  Those may provide context for what is happening as I believe copy attachments does work currently.  Thanks!

Kind regards,
Bill

Faith Barnett April 11, 2023

@Bill Sheboy 

Thanks. See below screenshots of the rule and the rule log with the error. 

image.pngimage.png

Bill Sheboy
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April 11, 2023

Thanks for that information, @Faith Barnett 

Would you please post an image of your entire rule?  The audit log seems to show there are at least two create issue actions, and one of them is failing.  Seeing the entire rule may provide context for this symptom.

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