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Closed EPIC still showing up in dropdown when assigning epic to tickets

Issue:

We are seeing closed epics showing up in the dropdown when assigning epic link to tickets

  • epics that are status=closed and have a resolution do not show up (as expected)
  • epics that are status=closed and have no resolution do show up (not expected or desired)

Questions:

  • We do not have resolved state in our current workflow and see no other way to set resolution without adding an unwanted step to our workflow.
  • is it possible to automatically set resolution whenever transition changes to closed? or can the system treat unresolved but closed tickets the same as resolved?
  • is there any way to manually edit resolution without adding resolved stat to the workflow?

2 answers

2 accepted

1 vote
Answer accepted

@Ivette Murphy, there is a special field called "Epic Status" which needs to be set.

If you look at an epic on the Epic Panel of a Backlog, you have the ability to mark an epic as Done.

 

Screen Shot 2021-01-05 at 11.07.55 AM.png

 

Once you mark an epic as Done in this matter, the epic will no longer show as an option when setting the epic link for a story.

If you want to automate this process, I would add a post function to the transition leading into the Closed status for the epic workflow. This post function could automatically set the Epic status to Done.

1 vote
Answer accepted

Hello @Ivette Murphy 

Are you using a Classic JIRA project or Next Gen?

In your workflow transition to the Closed status you can also add a Post Function to automatically set the Resolution field in the issue.

Thank you very much!

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