Are you working with a Company Managed project?
If so, you need to remove the field from the Screen associated with the Create action for that issue type in that project. That can be done only by a JIRA Administrator
The screen may be attached to the Create transition in the workflow, or it may be in a screen attached to the Create Issue action in the Screen Configuration.
This is an example of where you would look to find the screen associated with the Create Issue action, under Project Settings > Screens.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events