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Changing back workflow status names

Cloud software


I created a new project, and edited the workflow

- To-Do = requested

- In progress = partial

- Done - received


That works fine, but when I edited the status names, it changed all workflows that have to-do, in-progress, and done.

I go to change it back and says I can't because that names already exists.


I need to change this back, as many mature projects are impacted, and I don't think I can create a new status and just swap it in since that will affect existing tickets that won't be querable anymore? Or does a mapping take care of that?

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Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 26, 2023

Hi @philipf are you working in a company-managed project or a team-managed project?

company managed, I am thinking to delete the tickets I created, they be be blocking the tickets,

Otherwise, will go through one by one, load new workflows, and migrate tickets. 

I was just hoping there was a way to have the original statuses go back, It let me change them from, but can;t change them back saying 'these statuses are already in use"

going through one by one, using the time to clean up the workflow structure so not the worst thing.

Now I know, always create a new status, don't update existing ones, even if a new and bespoke workflow.

You guys should make that more obvious, or maybe I am just an idiot. Either way, life goes on. 

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