Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot access users management section

I have in the menu an item to manage users (I certainly have access, in one JIRA space I'm its owner, in the other I'm administrator). But on click it gives this, already for a long time. It's becoming very urgent.

error jira.jpeg

1 answer

1 vote

Hi @Evgeniya Slinko 

You need to be a site-admin to have access to this.

In one of the problematic cases I'm an owner of the space. In the other I'm site admin, this is how I got access to the menu item.

Hi @Evgeniya Slinko 

You must have site admin access.

Being owner of the space is not sufficient.

Being site admin applies to all the spaces in your Confluence instance.

So if you are site admin, you should be able to access user management

As of this morning I am having the same exact issue. First I was not able to log in and then when another admin sent me a reset password invite, I now have access to everything except for the User Management even though it is an option in the drop down menu when I click on Settings. I'm getting the same image as https://community.atlassian.com/t5/user/viewprofilepage/user-id/678272

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase

The benefits of using Jira in different departments

Jira is a great tool to use across different departments. Forget that paperwork – switch to Jira and get that tasks done smoothly. Marketing Jira allows for a complete digital transformation of you...

101 views 0 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you