Can't clone the Issue

Could you help me please, how can I resolve the problem?снмоккк.PNG

2 answers

1 accepted

1 vote
Ignacio Pulgar Community Champion Dec 19, 2017

As the error seems to be related to workflows and the ability to clone, I can think of the following possible causes, depending on the action which triggered the error:

  1. Trigger: a click on More > Clone: There might be a workflow property denying clonation in at least one of the statuses.
  2. Trigger: trying to transition an issue to a different status: There might be a post-function in the workflow transition you are trying to execute, but you do not meet the requisites for the clonation to be produced. Do you have Create Issues permission in the RMD project?

Reviewing the underlying workflow in edit mode may provide a clue.

If you do not find anything else, I'd suggest you to create a ticket with Atlassian Support:

https://support.atlassian.com/contact/#/

Ignacio Pulgar Community Champion Dec 19, 2017

Do you have Edit Issues permission in RMD project?

Thank you very much, your recommendation about a post-funktion was helpful! I resolved the problem.

Ignacio Pulgar Community Champion Dec 20, 2017

Glad to know! 😀

0 vote
Jack Brickey Community Champion Dec 19, 2017

We likely will need more info here in order to assist. Can you clone any issue in the RMD project? It appears the issue is with a custom field. Can you provide more info about this field? What type of field, value?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,005 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you