Can't change project key - getting message "Project '[project name]' uses this project key."

Ryan Penn July 29, 2020

Has anyone been unable to change their product key? After attempting to save, I get the message Project '[Project Name]' uses this project key. How can I change this key?

2 answers

0 votes
OliviaChin March 13, 2024

Is it really no other way that i want to use back the same KEY? It is because i have deleted the old project i created and i never created any case yet under this project? 

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
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July 29, 2020

Yes, many times.

It happens when we select a "new" project key that the current Jira system has used before.  It's not a new key.

The only route you have availble (without a lot of expensive work and change) is to find a new project key that you have not used before.

Ryan Penn July 30, 2020

Much Appreciation Nic!

It's unfortunate because how I read the error is that this project key that I'm trying to change is associated with the project that I'm trying to make the change on - so it doesn't seem like there would be any harm in changing it.

Thanks again! I'll try to find another naming convention we can use.

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