Can not receive verification code

john.miao February 26, 2024

Hi I can not receive verification code email. It could be that my email address is blacklisted. Please help.

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 26, 2024

Hello @john.miao 

Welcome to the Atlassian community.

Have you checked your spam email and junk email filters?

Do other people with the same email domain as you (your work colleagues) receive emails from Jira?

john.miao February 26, 2024

Thanks but no trace of such email in junk folder. The last time receiving verification code was on 2/6. Colleagues receive code without problem. It would be that the multiple requests I sent for one log-in session trigger the blacklisting. JIRA probably need to use phone messaging to avoid the lag in email service chains. 

 

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 26, 2024

I have flagged your post to bring it to the attention of Atlassian team members.

 

Note that Jira is a product from Atlassian, not Meta.

john.miao February 26, 2024

Thanks! (was on FB same time;)

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