I have one user in Jira that I can no longer assign issues too or find using '@'. I used to be able to assign things to this user. Some others can see the persons name in 'Assignee' etc. but some others can not and the user can assign theirself to issues.
I have tried rebooting, using a different browser (in case it was a caching issue), logging out and back into JIRA?
Sorry - yes I hadn't seen the 'Reply' button the 1st time.
Yes I can mention or assign to others. Some other people are having the same issue as I am with this one user, but other people have said they can find him. He can also assign himself to issues. Also, Iin the past I have been able to assign or mention the user.
I cannot understand why you cannot assign an issue to this one person if indeed someone else can. If no one could then the most likely cause would be that person is not in a group/role covered by the "Assignable user" permission. I would definitely check that.
you might check this query out and observe the results
project = abcd and assignee = userxxx or reporter = userxxx or watcher = userxxx
just trying to see if userxxx is in anyway associated w/ any issue in the project.
Short of this I would defer to Atlassian Support to investigate.
This is getting stranger and stranger. If I go into a ticket that is already assigned to the user within the project, I can go to a comment field and start a mention and his name pops up. But if I go to the assignee field on the same ticket, his name does not appear in the drop down, even though he is already assigned to the ticket.
I'm starting to think it is the ghost of Christmas past, but just in case thats not true, I'm going to see what Atlassion support can do for me
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