Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

CSV Bulk Importer User Name Error


I am having an issue with the Bulk Import/Creation of issues in Jira.

I am setting up a CSV file for bulk issue importing (this is a repeatable process for which we need to create 87 similar issues on a repeatable basis), however I always get a mismatch error when I try to have the tickets pre-assigned to users.

For example, my user name is @kdarlow and when I try to use the bulk uploader, it tells me that this user does not exist.  In the csv file, it says kdarlow (exactly as my user name appears when I mention myself in Jira).

Any help in resolving this would be appreciated!

1 answer

0 votes
Jack Community Leader Jul 06, 2021

Are you using your full email as defined in the user details?

I am not.  When I type "@(user name)" I've been adding exactly that into my excel sheet.  I also confirmed that the formatting of the "@(user name)" is the same, because my starting point was exporting the tickets my team created to the first CSV.

Also interestingly enough, I looked through the profiles of the members I invited to both this project (and the Jira site) and only my email seems to appear...maybe this is hidden for privacy.

Jack Community Leader Jul 06, 2021

I have never used anything other than the users email address. That has always been successful for me. 

Where are you inputting the email address?

When I invited the others to the Jira site, I used an email for sure.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

⏰ Day in the life of a Jira Admin!

Hello Community! We thoroughly enjoyed this just-for-fun conversation in the Jira Admin Group about what it's like to be a Jira Admin. For #JiraJuly, our talented designers created these graphics t...

694 views 2 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you