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CC not sending Emails

When I create an issue (ticket) in Jira and include other internal users in the CC line these users are not receiving notification emails. Am I doing something wrong

1 answer

Hi @Andrew Sacco Are you creating issue in JIRA via Email or using UI ?

I am in Jira and creating directly from there

@Andrew Sacco  Where you are adding user in CC, CC is a custom field or you are adding users as watchers ?

Users already exist in the system. I go to the CC field and enter them there. See attached screenshot.Screenshot 2021-04-22 184653.jpg

@Andrew Sacco  Check project Notification Scheme, if you are JIRA admin you can edit Notification scheme and add this CC field in Notifications , so that CC user get Notification when issue get created or updated or whatever the event in which you added CC field.

Thankyou...but CC is not one of the selectable fields when i try your suggestion.

@Andrew Sacco  Check User Custom Field value and select CC field nOTIFCATION.PNG

Thankyou again for your reply but CC is not in the custom field list.

@Andrew Sacco CC should be there if it is custom field. 

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