Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Backlog, Active sprint will not load

My backlog or active sprint will not load any issues at all.  I get a blank screen basically.  I have tried 3 different browsers, clearing cache, and an incognito window all with the same results.  I am pretty much dead in the water without either view.  Anyone have other suggestions on how to get this to work?

1 answer

1 accepted

0 votes
Answer accepted
Jack Community Leader Jan 08, 2021

Hi Sheri, are you using Classic? Kanban or Scrum?  Were the issue there previously or is this a new board?

One possibility is that you don't have any statuses mapped to backlog. Go to Board settings (Classic only) and Columns and see if any status is mapped to Backlog.

Classic.  It was working this morning for the backlog.  I went to Active Sprint this afternoon and neither work now.  I did not make any setting changes or status changes on a broad scale

It just loaded for the first time this afternoon.  I didn't change anything.  Thank you for responding.  Is there some way to find out if there are outages or issues with Jira Cloud?

Jack Community Leader Jan 08, 2021

good to know. A couple of things to leave you with. Are you the only admin? If not you might want to chat w/ the other(s).

  1. have a look at the audit log (limited in cloud) and see if you see anything that might have changed to explain why it is now back. admin > system > audit log
  2. here is a link to Atlassian Status Page. I recommend registering for updates.

anyway glad you are back up and running! Cheers!

Thank you.  Nothing in the log.  Is working in Chrome now but isn't working in Edge?

Glad I am able to get my work done now!  

Have a great weekend!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,120 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you