Automation request needs to be achieved

[Jeevan Kumar K G]

Generate an automation ticket for instances where the ticket remains in the "waiting for customer" status for 48 hours, triggering a notification. After 72 hours in this status, proceed to close the ticket.

[Bill Sheboy]

Hi @Jeevan Kumar K G 

What have you tried to solve this problem / need?

If you have written an automation rule which is not working as expected, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected.  Those will provide context for the community to offer ideas.

If you have not started a rule, consider rule usage requires learning and experimentation...and this is a community of people sharing ideas, learning, and offering to help one another.  It is not a free labor pool to implement requests upon demand.

I recommend you review the automation documentation and example rules, try to create a rule, and if you need help to ask specific questions about your rule.

To get you started on creating a rule, please refer to these documentation / example sources:

• https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation
• https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC
• https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/
• https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/

Kind regards,
Bill