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Automation Trigger for simple automation is not working

All of the automation rules I have created, have stopped. To test, I created a simple automation rule for when any issue transitions from Code Review to Ready for QA, a comment will be added.



Screen Shot 2021-11-29 at 9.39.38 PM.png


Unfortunately, when I actually create a ticket, then make the above transitions, the automation is not triggered. 

Screen Shot 2021-11-29 at 9.43.25 PM.png

I checked the transition's post-function and it fires a Generic event.

I also checked the status site: and nothing seems to be wrong. 


I've created rules before, and they worked and not they have stopped. I am kind of at a loss here. 


Please help!

2 answers

1 vote
Jack Brickey Community Leader Nov 29, 2021

Interesting. I assume it isn’t possible that the rule is associated with a different project than that of the test issue?

nope. So I tried everything again this morning and it worked. I checked the previous night's tries and it looks like everything was very delayed. When the trigger happened, the automation came through like 20+ minutes later. Odd. 

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0 votes
John Funk Community Leader Dec 06, 2021

Hi @Paisley  - maybe check the box that allows other rules to execute it - just as a test. 

Whenever something doesn't fire for me, it is usually one of two things - it's on a different project as Jack says. Or another rule is firing first. 

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