Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Automation: Trigger a workflow based on a value in a drop down field.

New to Jira and please point me in right direction if this question has already been answered :-)

We have a drop down field which is associated to a single project and NOT a global custom field.

Drop down is called Product Type and for discussion, the drop down values are Type 1, Type 2, Type 3.

I'd like to create a workflow to send out an email to a user when Type1 is selected during issue creation. 


Any help will be appreciated.


1 answer

Hi @Mitesh Chauhan ,

In the case you describe, I would create an automation rule that sends an email. See attached example.

Screenshot 2022-05-19 at 13.53.15.pngRegards, Marco

More information on site atlassian

Hi @Marco Brundel 

Thank you for your prompt reply.

in Fields to Monitor Changes I dont see my Product Type drop down as that drop down is only in this project and NOT a global custom field. I can see other other default fields like Assignee, Environment etc. 

My understanding I should be able to create workflows based on fields local to project.



Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,813 views 37 48
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you