Automation Rule failed while creating Vertical field

Jeevan Kumar K G March 18, 2024

We encountered an issue with our automation rule where the vertical field isn't displaying correctly. The error message "Error creating issue and action details '10162'" indicates that the field value "10162" is not found in any project.

Error: The field value not associated with project name sigma

2 answers

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Bill Sheboy
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March 19, 2024

Hi @Jeevan Kumar K G 

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected.  Those will provide context for the community to offer ideas.  Thanks!

Kind regards,
Bill

0 votes
Camilo Galleguillos March 18, 2024

Hi, @Jeevan Kumar K G!

It is possible that the context of the field for the project does not include the requested option. Here you can read more about custom field context:

https://support.atlassian.com/jira-cloud-administration/docs/configure-custom-field-context/

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