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Automation Rule - How can I add in the Summary or Description to the body of the email

I have an automation rule that creates an email when a new ticket is created in a project. I like the body of the email to include the Description of the ticket, is that possible? 

 

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1 answer

3 votes
Tim Kopperud
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Oct 04, 2023

Hi @Sue Estenson 

You might try something like this:

email.png

 

See also this link for other smart values: Jira smart values - issues | Cloud automation Cloud | Atlassian Support

 

TimK

Yes, that worked!! I had just tried description before and didn't realize I should have issue.description so thank you for the link to the smart values!  

Tim Kopperud
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Oct 06, 2023

Hi @Sue Estenson 

Great. Glad I could help. To assist others who might search for the same problem it would be helpfull if you will mark the answer as accepted, because it will show up as Solved which is used in filter functions. 

Thanks.

TimK.

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