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Automation : Copy resolution

Hi Community,

I have made an automation to close the linked issues of the trigger issue when this one is closed.

I want the linked issues have the same resolution than the trigger issue. So I used the set issue action, I selected the resolution field and the "Copy" option. 

But it doesn't work. 

This is the error log : 

Modifier le ticket
Erreur lors de la modification de tickets
SI-2005 (Spécifiez la Resolution (id or name) au format de chaîne (resolution)), SI-2006 (Spécifiez la Resolution (id or name) au format de chaîne (resolution)) 
Could someone help me please ? :)

2 answers

2 accepted

4 votes
Answer accepted
JM Perrot
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 15, 2023

Hello @Mario GELES 

It's possible to watch your rule ?

And you need to specify from where you want to copy your resolution (typically if you are in a branch you need to specify from the trigger issue)

Screenshot 2023-05-15 at 12.57.41.png

Ho thank you very much @JM Perrot 

I didn't see that there was a dropdown box hide on the "copy Resolution from" button.

Well to be exact I didn't see that was a button. 

I feel a little bit silly right now 


Thank you very much for your help 


Have a great day :)

Like JM Perrot likes this
1 vote
Answer accepted

Hello Mario,


Use Edit Issue action and select Resolution field.

choose copy from trigger issue.

Screenshot 2023-05-15 163206.pngRegards,


Hi @Shivaprasad Hattaraki thank you for your help too ! 

As I said I didn't see that "Copy Resolution" was a button.

So I set "from trigger issue" instead of "Actual issue" and that's good my rule works ! 


Have a great day :)

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