Automation : Copy resolution

[Mario GELES]

Hi Community,

I have made an automation to close the linked issues of the trigger issue when this one is closed.

I want the linked issues have the same resolution than the trigger issue. So I used the set issue action, I selected the resolution field and the "Copy" option. 

But it doesn't work. 

This is the error log : 

Modifier le ticket

Erreur lors de la modification de tickets

SI-2005 (Spécifiez la Resolution (id or name) au format de chaîne (resolution)), SI-2006 (Spécifiez la Resolution (id or name) au format de chaîne (resolution)) 

Could someone help me please ? :)

[JM Perrot · Accepted solution]

Hello @Mario GELES 

It's possible to watch your rule ?

And you need to specify from where you want to copy your resolution (typically if you are in a branch you need to specify from the trigger issue)

[Mario GELES]

Ho thank you very much @JM Perrot 

I didn't see that there was a dropdown box hide on the "copy Resolution from" button.

Well to be exact I didn't see that was a button. 

I feel a little bit silly right now 

Thank you very much for your help 

Have a great day :)

[Shivaprasad Hattaraki · Accepted solution]

Hello Mario,

Use Edit Issue action and select Resolution field.

choose copy from trigger issue.

Regards,

Shivaprasad

[Mario GELES]

Hi @Shivaprasad Hattaraki thank you for your help too ! 

As I said I didn't see that "Copy Resolution" was a button.

So I set "from trigger issue" instead of "Actual issue" and that's good my rule works ! 

Have a great day :)