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Automation (Add comments to ticket when reply to jira email).

Dear Community,

I'm stuck with a question i can't get an answer to.
I created a automation for comments that got created under the ticket. So i get a email from but what i get when replying to it i get a email that i cant reply to it. And yes ofcourse i can't reply to a noreply.

Now my real question, how do i fix jira to send from a custom mail and allow reply's to it so when i reply to a automation email it adds a comment to the specified ticket.


I hope someone can help me,
Calvin Westerveld.

1 answer

1 accepted

1 vote
Answer accepted
John Funk Community Leader Apr 01, 2021

Hi Calvin - Welcome to the Atlassian Community!

Click on the More options link under the email text box

Then place a valid email in the Reply To box. 

I know the From has noreply, but if you actually do a reply, it should put in the value in the Reply To box. 

@John Funk 

Could you explain to me where i can find the More options link?

Never mind i think i found it.

Thank you!

Like John Funk likes this
John Funk Community Leader Apr 06, 2021

Glad you found it!

@Calvin Westervelddid you ever get it working,
i have set the reply to address but still my customers send the email in reply and it is not landing int he comment section

Yes i got it to work.

All your customers need to awnser to the original email for it to register it as a comment.

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