Any Grace Period after licence expire and API , Update ticket by agent will work

ravi bharat
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February 28, 2024

Hi,

 

My Jira service management licence getting expired and we have in process to renew but i need to know any grace period provided after licence and can API will work to create, update and close the incident tickets and can agent work on ticket and update and close it after licence expire 

 

Regards,

Ravi Bharat

2 answers

1 vote
Jimmy Seddon
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February 28, 2024

@ravi bharat you have your deployment type listed as server but there are also a number of tags for data center.  Are you still running the server version or have you upgraded to data center at this point?

If you are still running the server version, you have already been on a two year grace period as Atlassian has moved the server products to end of life.

If you are on data center and you are in the process of renewing your license, I believe everything should continue to work as long as you don't attempt to upgrade the version of the product you are using until your new license has been applied.

I hope that helps!

0 votes
Perisic Nikola
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February 28, 2024

Welcome to the community @ravi bharat !

Correct me if I am wrong, but you would like to know after the license has expired if you can still continue to create the issues? If this is the case, Atlassian will ask you to either continue to your payment plan or to degrade your current package that you are using to a lower one.

ravi bharat
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February 28, 2024

Hi,

We are in process to upgrade but i want to know if any grace period available post licence expired and in grace period can we create and updat ticket through API and bu agent or it will be on read only ?

 

Regards,

Ravi Bharat

 

Perisic Nikola
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February 28, 2024

Hi,

When the license expired, there won't be any grace period, Atlassian will ask if you want to stay on the current plan but the payment details and then charge you or you want to downgrade to the free version.

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