Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

An admin user cannot add a new issue type in a project

I want to add a new issue type for test cases import from Excel. I have admin access to my project in Jira but I don't find the Issue Type in the Project Settings, unfortunately. Any help would be appreciated.

I am raising this here is partly because the Atlassian service desk is too busy to answer queries which i urgently need to resolve.


Hey @Louis Liew 

You can only add a new issue type in the JIRA Settings, not in a classic jira project. Do you have access to do that?


No, I don't have Jira settings access. I only have Jira Admin access to a classic project.

Than unfortunately you cannot add an issue type. Only jira (not project) admins can do that in a classic project.

Hi @Louis Liew ,

Are you using a next-gen project or classic project?

Thanks Monika. It's a Classic Project.

@Louis Liew  are you able to see the action button in the top right corner when you click on issue type under project setting?

like this.




OR you are not to able to see the 'Issue Type' under project setting?

If you are not able to see the issue type under the project setting then it is the permission issue please check it with you Jira admin.

Please let me know if it will help you.

No, I don't see 'Issue Type' under project setting though I have admin access. Kinda unusual as I thought Admin means I have full access to project settings.

@Louis Liew  Yes, if you have Jira admin access, (not the Project Admin only) it means you have full access. Can you please share a screenshot with me of your project and your project permission schema too? If you can.

I have shared a screen shot but it doesn't show up in my reply.

okay are you Jira Admin or Project Admin? What type of Admin access you have?

Thanks Monika. I have got the issue resolved with the help of our Jira Admin person. 

@Louis Liew  that's great. Please post the solution here so that other people also can take the help.


Log in or Sign up to comment
Community showcase
Published in Marketplace Apps & Integrations

Bitbucket Smart Commits vs. Genius Commits - What's the difference?

If you already heard about Smart Commits in Bitbucket, know that you just stumbled upon something even better (and smarter!): Genius Commits by Better DevOps Automation for Jira Data Center (+ Server...

106 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you