mail en double

[fatoumata Sall]

bonjour 

le contenu de mail de notifications apparaît en double .

Et pourtant l'apercu en configuration est nickel mais pas le rendu 

Pouvez vous m'apporter r une solution rapide 

Cdt 

[Keri Duthie]

Hi there, 

This is often caused by timeouts from the mail server and can be seen the Jira logs, if they're accessible to you. 

Check out: https://confluence.atlassian.com/jirakb/duplicated-issue-creation-comments-or-notifications-280068481.html and try increasing your timeout settings. 

This is usually what's happening when you see double notifications. 

Cheers, 

Keri

[fatoumata Sall]

hello 

 dans le meme mail , j'ai la notification en double voire copie écran.

Merci

[Keri Duthie]

That's really weird! 

Since you're using Jira Service Desk Cloud, I'd reach out to the support team at https://support.atlassian.com to see if they can look at your configuration to say why this is happening. 

Or take a look at the customer notification settings and look at the previews to check that they look as expected and it hasn't been manually added twice: https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html#Configuringservicedesknotifications-Editcustomernotifications

[fatoumata Sall]

hi 

Thank but I have resolve it .