bonjour
le contenu de mail de notifications apparaît en double .
Et pourtant l'apercu en configuration est nickel mais pas le rendu
Pouvez vous m'apporter r une solution rapide
Cdt
Hi there,
This is often caused by timeouts from the mail server and can be seen the Jira logs, if they're accessible to you.
Check out: https://confluence.atlassian.com/jirakb/duplicated-issue-creation-comments-or-notifications-280068481.html and try increasing your timeout settings.
This is usually what's happening when you see double notifications.
Cheers,
Keri
hello
dans le meme mail , j'ai la notification en double voire copie écran.
Merci
That's really weird!
Since you're using Jira Service Desk Cloud, I'd reach out to the support team at https://support.atlassian.com to see if they can look at your configuration to say why this is happening.
Or take a look at the customer notification settings and look at the previews to check that they look as expected and it hasn't been manually added twice: https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html#Configuringservicedesknotifications-Editcustomernotifications
hi
Thank but I have resolve it .
