Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,286
Community Members
 
Community Events
165
Community Groups

link doesn't work "View error details and repair the problem"

I'm receiving the error "This service desk project has configuration problems and may not work as expected.  View error details and repair the problem"

when going into a project, or its settings.  The "View error details and repair the problem" link doesn't work - it can't be clicked so no details on the error are available.

I've re-indexed from system and from the project itself, and restarted jira from the server (n/i a server reboot), but it hasn't resolved whatever the issue may be.

I've tailed the atlassian-servicedesk.log and atlassian-jira.log logs on the server, but nothing new is written when the error appears.

help?

Thank you,

2 comments

update - resolved?

Using the URL I found in this issue ( JSDSERVER-5173 ) I was able to get the text:

{"alerts":[{"severity":{"name":"ErrorAlert"},"summary":"Request Form contains configuration errors","templateName":"missingFields","templateParams":{"screenSchemeName":"WOMS: AppAdmin New Site Screen Scheme","missingFieldNames":["Summary"],"requestTypes":[{"name":"New WMOS Instance","issueTypeName":"New WMOS Build Req."}],"globalAdmin":true,"screenId":11000}}]}

I figured it meant the "Summary" field was missing from the screen(s) for Issue Type "New WMOS Build Req."  so I added the Summary field to the Create and View/Edit screens for that issue type.  The error has gone away - though I'm not sure why it was looking for the Summary field on that screen since I don't require it there.  I guess I can just leave the Summary field on the screens and hide it?

Like # people like this

re-removed the summary field from the 2 screens, and the error returned.

re-indexed - error still there.

waited 10 minutes - removed the Summary field again.  No error this time.

re-indexed - still no error.

Summary field still not on the 2 screens I initially wanted it removed from, so I'm happy now...but I don't know why.

However, it's still on the Issue Type's create screen via the Customer Portal - and can't be removed.  I'll have to set a default, useless value and hide it from the customers.

 

?

Like Bobbie Price likes this

We are having the same issue 

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

257 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you