javax.mail.MessagingException while trying to create an incoming mail handler

[Nilofar Rajmohamed]

Hi Team,

Kindly help us to understand why Jira cannot connect to mail server in MS office domain. Have tried all authentication types.

Purpose: Trying to create an incoming mail handler

Host : outlook.office365.com

**The mail box can be accessed manually and mails are coming in to it.

** Error screenshot is attached.

[Kai Becker]

Hi @Nilofar Rajmohamed ,

I'm not quite sure about your configuration, but your screenshot states "Exchange POP3 Service is ready" and a connection error via "imaps".

Looks like there is a mix up.