how to use quickly a comment for creating a confluence page in knowledge base

André Matzke July 30, 2024

Hello,

I have a well articulated comment with a very good description of the solution, with that I want to generate right away a confluence page in the knowledge database..

How can I do this "smoothly".

I cannot find any mentioning in any documentation how this could be done.

Actually I am confused. I find tons of docs how to setup the knowledge database but theres way to less documentation how to fill it "smoothly".

BR,

Andre

1 answer

0 votes
Kris Dewachter
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 5, 2024

HI @André Matzke ,

Welcome to the Community.

You can not generate a KB article from a comment.

Within the JSM ticket detail, you have the option to create a new article directly, but you have to copy/paste the information.

Screenshot 2024-08-05 at 15.47.25.png

 

Best regards,

Kris

 

 

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