Hi community,I am new to JIRA So help me with how to configure approval request to specific type of service request or ticket from customer. I have no idea how to do.
Hi @Mani
Welcome to the community! for the approval process you can check this document in order to understand how this works.Add an approval step to a workflow | Jira Service Management Cloud | Atlassian Support
Also you can check this document in order to know how approvers can be assigned:Define approvers for a request type | Jira Service Management Cloud | Atlassian SupportHope this helps!
Regards
Hi @Charly _DEISER_
With the help of above document now i configured approval request. In addition to that I want to how to configure that approval specific request. Example I received 3 request like start server, stop server and reset password for server. In 3 request I want to configure approval request for reset password for server and I do not want approval request for start and stop server. Is there possible way to configure like that in JIRA. I any means tell me how to do.
Yes, this can be done in Jira. I think the best way to achieve this is to have 2 workflows:
Associate the issue type & request type to the corresponding workflow, IE:
Check this link for more info: Change the workflow and issue type of a request type | Jira Service Management Cloud | Atlassian Support
You need to understand the relation between workflows / issue types / request types, there is a lot of info regarding this topics in Atlassian documentation.
Thanks for your help
Hi @Mani You can look into Approval Path for Jira:https://marketplace.atlassian.com/apps/1220490/approval-path-for-jira?tab=overview&hosting=cloudYou can define different approval definitions (different users/groups) and run in for different types of requests.You can start approval using workflow or Jira Automation.
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