does it require Confluence or JIRA Service Desk alone to have knowledge database available for agents that is related to support tickets?
The KB integration in JIRA Service Desk uses Confluence integration.
To read the KB articles from within the JSD customer portal does not require a licence.
But to author the KB articles in the first place requires a Confluence licence.
Cheers
Brad Baker
JIRA Service Desk Architect
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thanks, that explains alot
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