Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,294,621
Community Members
 
Community Events
165
Community Groups

excel jiraCloud connection to JiraServiceManagement fails

Edited

hi,

i've been using Excel to extract a list of incidents from Jira Service Management that we're using at work. it's been working great and i only needed to press Update from the JiraCloud 'widget' inside excel and it would pull latest data.

 

BUT it seems it now got me logged out and trying to re login is getting me blocked.

2022-04-29 09_59_34-KNB jira incidents. all.xlsx - Excel.png

i've been following the steps but result is:

State mismatch!

link for that was:

https://sheets-jira-production.atl-pi-dev.net/callback/jira/auth?code=p6J_LUIoempzGQvJ&state=li-N5sj5Y7GqWOI6F-Y4wZClO-0r95k46F1HOkZVo0o

 

any ideas how i can get unblocked?

thanks!

 

update: it now logged in just fine; i've been trying many times earlier in the day with no success. now it went through.

2 answers

As you already found out, often you just need to wait as glitches like this happen with Jira Cloud for Excel all the time.

There are more of these you need to be prepared for. I collected them in an aptly titled blog, "What to do if Jira Cloud for Excel is not working."

0 votes
Tolga I'm New Here Jun 07, 2022

Today, I have the same problem: many login attempts and the same error message. I had no problem yesterday.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

267 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you