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email notification on requests

Edited
Galappaththy
Galappaththy May 22, 2020

I was wondering, why JIRA service desk is sending everytime a new email when a ticket is updated by support team or customer. Why can't we configure to have the entire history in 1 email. 

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Jack Brickey
Jack Brickey Community Leader May 24, 2020

You could disable notifications for you or others then create a filter with daily subscription at the end of the day. An example of the filter might be something like....

project in (a,b,c) and updatedDate >= startOfDay()

this would issue an email with a list of all issue in project a, b or c that were updated, from there you could click on any issue and review the changes.

of course you could simply turn off any specific update notifications.

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Galappaththy
Galappaththy May 24, 2020

My question is how to keep a 1 email to a customer who reported an case with all the updates.

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