Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

email notification on requests Edited

I was wondering, why JIRA service desk is sending everytime a new email when a ticket is updated by support team or customer. Why can't we configure to have the entire history in 1 email. 

1 comment

Jack Community Leader May 24, 2020

You could disable notifications for you or others then create a filter with daily subscription at the end of the day. An example of the filter might be something like....

project in (a,b,c) and updatedDate >= startOfDay()

this would issue an email with a list of all issue in project a, b or c that were updated, from there you could click on any issue and review the changes.

of course you could simply turn off any specific update notifications.

My question is how to keep a 1 email to a customer who reported an case with all the updates.

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

102 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you