email notification on requests

Galappaththy May 22, 2020

I was wondering, why JIRA service desk is sending everytime a new email when a ticket is updated by support team or customer. Why can't we configure to have the entire history in 1 email. 

1 comment

Jack Brickey
Community Leader
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May 24, 2020

You could disable notifications for you or others then create a filter with daily subscription at the end of the day. An example of the filter might be something like....

project in (a,b,c) and updatedDate >= startOfDay()

this would issue an email with a list of all issue in project a, b or c that were updated, from there you could click on any issue and review the changes.

of course you could simply turn off any specific update notifications.

Galappaththy May 24, 2020

My question is how to keep a 1 email to a customer who reported an case with all the updates.


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