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I was wondering, why JIRA service desk is sending everytime a new email when a ticket is updated by support team or customer. Why can't we configure to have the entire history in 1 email.
My question is how to keep a 1 email to a customer who reported an case with all the updates.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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